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You know quite a bit about your employees. Your HR records are a veritable dossier: Social Security Number, date of birth, address, skills, job duties, training certificates, copies of driver’s license, tax forms, enrollment forms, salary reduction forms, handbook and policy attestations, pay statements, benefit statements, time off records, incident reports, performance reviews – you get the point. You probably feel you know quite a bit about your employees…and you do. All that information is critical to their roles in your organization. It’s what you don’t know about them that’s costing you.